Torqata Interface

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale

TireMaster Plus

TireMaster Corporate

With the Torqata Interface, sales data is extracted from TireMaster and sent to Torqata, a branch of American Tire Distributors that analyzes tire industry data. Referring to information compiled by Torqata can help you make business decisions.

November 2023.

Data extractions now include mileage in and mileage out.

July 2020.

Original release.

To install and use the Torqata Interface, you need the following:

TireMaster 9.2.5 or newer installed on your computers

An internet connection

Before you can install Torqata, do one of the following to locate the installation program:

Access the automatically-deployed installer(s) from the apps directory. For instructions, see Access Automatically-Deployed Installers.

Download the installer(s) from the TireMaster Support site. For instructions, see Download the Torqata Installer.

Once you’ve located the installer(s), complete the installation. For instructions, see Complete the Torqata Installation.

If your TireMaster system is set up to download automatically-deployed installers as part of the nightly backup process, the installer for Torqata is already available to you. Typically, installers are placed in one of the following locations:

c:\TireMaster\apps

c:\TMPOS\apps

d:\QDSTM\apps

c:\QDSTM\apps

d:\TireMaster\apps

d:\TMPOS\apps

To access automatically-deployed installers

1. Right-click and select File Explorer from the menu that appears.
2. In the Quick Access navigation pane, scroll to This PC.
Note: If File Explorer opened the This PC screen instead, disregard this step.
3. Double-click the letter or icon for the drive that TireMaster is installed in. (Usually, it’s the c: or d: drive.)
4. Double-click the TireMaster, qdstm, or tmpos program folder.
5. Double-click the apps folder, and locate the file ATDTQ00000000-01020000.exe. Once you have located the installer, complete the installation. For instructions, see Complete the Torqata Installation.

The installer for the Torqata Interface is available for download from the TireMaster Support site. When you download the installer, save it on your TireMaster server. To log on to the TireMaster Support Site, you need your TireMaster customer number and password. If you no longer have that information, log an online support request via the online portal or by email.

To download the Torqata Installer

1. Close all applications.
2. Log on to support.tiremaster.com.
3. Type your customer number and password, and click Login. The Support Center home page opens.
4. Click Download Programs on the menu. The Download Center page opens.
5. Under Update Files, click the link for Torqata. You’ll be prompted to save the file and possibly run the installation, depending on your browser.
6. Save the installer on your computer.
Note: Downloading the installer might take several minutes, depending on the speed of your internet connection.
7. Exit the TireMaster Support Site.
8. Once you have finished downloading the installer, you can complete the installation. For instructions, see Complete the Torqata Installation.

After you’ve located the installer for the Torqata Interface, you can complete the installation. Install the application on the TireMaster server.

To install the Torqata Interface

1. Right-click ATDTQ00000000-01020000.exe, and select Run as Administrator. A confirmation message appears.
2. Click Yes. The TireMaster - Installation Program screen opens.
3. Click OK. The TireMaster - Search Results screen opens.
4. Select the TireMaster location in which you want to install the Interface, and click Install.
5. At the end of the installation, click Finish.

You’ll be prompted to register the Torqata Interface the first time you log in to TireMaster after the installation. When the Interface Registration screen opens, click Register.

Before your TireMaster data can be submitted to ATD's Torqata, you need to enable data extractions for the Torqata Interface.

To enable Torqata data extractions

1. Select Interfaces > Interface Setups. The Interface Setup screen opens.
2. Click ATD Torqata.
3. Select the Send Data check box.
Note: The entry in the Last Date field cannot be changed. When you begin using the Torqata Interface, the date of the last extraction will be set to one year ago. Therefore, the first extraction will include data for the past year. Subsequent extractions will occur on a nightly basis.
4. Click OK.

Torqata data extractions occur during an automated process that runs at 9:00 p.m. Therefore, you need to make sure your TireMaster server is running when you leave in the evening.

The extractions for Torqata include the following data types:

Price

Sales

On-Hand Quantities

Mileage In and Out

When an extraction occurs, a file for each data type is added to the Interfaces folder in the TireMaster directory. When the files are initially added to the Interfaces folder, they have the .csv file extension. When the files are sent to Torqata, the file extension changes to .snt. Once the files have been in the Interfaces folder for 30 days, they’re deleted.

In the event of one or more failed Torqata extractions, you will need to provide ASA Support with the last extraction date and verify that extractions are enabled. This information is on the Torqata Setup screen.

To locate troubleshooting information

1. Select Interfaces > Interface Setups. The Interface Setup screen opens.
2. Click ATD Torqata.
3. Take note of the entry in the Last Date field.
4. Make sure the Send Data check box is selected.
5. Close the Torqata Setup screen.