TireMaster 9.3.0 Installation

This document describes how to install TireMaster on a server and workstations for the first time. If you need assistance during the installation process, enter a support request (use the link at support.tiremaster.com) or send an email to portal_tm@asaauto.com.

Contents

This document includes the following sections:

Installation Requirements

Download the TireMaster Installers

Complete the Server Installation

Install TireMaster on the Workstations

Register TireMaster

Installation Requirements

To install TireMaster 9.3.0, your operating system must be one of the following:

Microsoft® Windows® 10 Professional

Microsoft® Windows® 8 Professional

TireMaster 9.3.0 cannot be installed on home editions of the Windows operating system, Windows 7, or Windows XP.

To install TireMaster 9.3.0, you also need installers for the following:

The Sybase 16 database engine

The TireMaster program

Both of these installers are available for download from the TireMaster Support site. Download them onto your server.

After you've downloaded the installers, install both Sybase 16 and the TireMaster program on the server. Then run the TireMaster installation on each workstation.

Download the TireMaster Installers

Download the installers for the database engine and the TireMaster program and save them on your TireMaster server. Before you can download the installers, you need to log on to the TireMaster Support Site with your TireMaster customer number and password. If you don’t have these credentials, call 800-657-6409, enter a support request (use the link at support.tiremaster.com) or send an email to portal_tm@asaauto.com.

To download the TireMaster Installers

1. Close all applications.
2. Log on to http://support.tiremaster.com.
3. Type your customer number and password, and click Login. The Support Site home page opens.
4. Click Download Programs on the menu. The Download Center page opens.
5. Download the server (the Sybase database engine) installer.
a. Under Update Files, click the link TireMaster 9.0 Server Install. Depending on your browser, you’ll be prompted to save the file and possibly run the installation.
b. Save the installer on your computer.
Note: Downloading the installer might take several minutes, depending on the speed of your internet connection.
6. Download the TireMaster program installer.
a. Under Update Files, click the link for the TireMaster installer. Depending on which version of TireMaster or Cornerstone you’re running it’ll be one of the following:

TireMaster 9.3 Corp

TireMaster 9.3 POS

TireMaster 9.3 Plus

TireMaster Cornerstone 9.3 Corp

TireMaster Cornerstone 9.3 POS

TireMaster Cornerstone 9.3 Plus

You’ll be prompted to save the file and possibly run the installation, depending on your browser.

b. Save the installer on your computer.
Note: Downloading the installer might take several minutes, depending on the speed of your internet connection.
7. Exit the TireMaster Support Site.

Once you have finished downloading the installers, you can install TireMaster on the server. For instructions, see Complete the Server Installation.

Complete the Server Installation

Once you’ve finished downloading the TireMaster installers, install the database engine and the TireMaster program on the server.

Note: The installers are needed for updating the server only.

To install the database engine and TireMaster on the server

1. Close all applications on the server, including those in the Windows® System Tray (such as antivirus programs).
2. Go to the folder in which you saved the installers downloaded from the TireMaster Support site.
3. Install the database engine.
a. Right-click TMSSybase09000000-09000000, and select Run as administrator. A confirmation message appears.
b. Click Yes. The TireMaster – Installation Program screen opens.
c. Click OK. The Destination Folder prompt appears.
d. Select the location where you want to install TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos or d:\tmpos), and click OK.
e. At the end of the installation, click Finish.
4. Go to the folder in which you saved the installers downloaded from the TireMaster Support site.
5. Install TireMaster.
a. Right-click the TireMaster 9.3 file, and select Run as administrator. Depending on which version of TireMaster or Cornerstone you’re running, it’ll be one of the following:

TMCORP09000000-09030000.exe

TMPOS09000000-09030000.exe

TMWin09000000-09030000.exe

TMCORPCS09000000-09030000.exe

TMPOSCS09000000-09030000.exe

TMWinCS09000000-09030000.exe

A confirmation message appears.

b. Click Yes. The TireMaster – Installation Program screen opens.
c. Click OK. The Search Results screen opens.
d. Select the installation location for TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos, or d:\tmpos), and click Update. When the installation is finished, the TireMaster – Installation Program screen opens.
e. If you want to see the ReadMe, make sure the View readme file check box is selected. Otherwise, clear the check box. Then click Finish. The Registration Wizard opens.
Note: The ReadMe describes changes made to TireMaster during the last release cycle.
6. Register TireMaster. For more information, see Register TireMaster.

Once you have finished installing TireMaster on the server, restart the applications you turned off before the installation, such as antivirus programs. Then install TireMaster on each workstation. For instructions, see Install TireMaster on the Workstations.

Install TireMaster on the Workstations

Once you’ve finished installinga TireMaster on the server, you can install it on the workstations. Perform the following steps on each workstation.

To install TireMaster on the workstations

1. From the workstation, navigate through the network to the tmapps folder on your server.
2. Right-click the TireMaster 9.3 file you downloaded, and select Run as administrator. Depending on which version of TireMaster or Cornerstone you’re running, it’ll be one of the following:

TMCORP9000000-09030000.exe

TMPOS9000000-09030000.exe

TMWin9000000-09030000.exe

TMCORPCS9000000-09030000.exe

TMPOSCS9000000-09030000.exe

TMWinCS9000000-09030000.exe

3. Click Yes. The TireMaster Installation Program screen opens.
4. Click OK. The Search Results screen opens.
5. Select the location (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos, or d:\tmpos) where you want to install the software and click Install. When the installation is finished, the TireMaster– Installation Program screen opens.
6. Click Finish.

Register TireMaster

After installing TireMaster, you have six days to register the program. If you do not register, it will expire and you won’t be able to log in. Perform the registration on the server. During the registration, you’ll be asked for your support ID and password. If you don’t have this information, enter a support request (use the link at support.tiremaster.com) or send an email to portal_tm@asaauto.com.

To register TireMaster

1. If the Registration Wizard is not already open, do one of the following:

For newer operating systems, click . Then select TireMaster > TireMaster Registration..

For older operating systems, click Start. Then select Programs > TireMaster > Register.

If you’re already logged in to , select Registration from the Help menu.

2. Read the information on the Welcome tab. Then click Next.
3. Read the end-user license agreement. Then select I accept all of the terms of the preceding license agreement.
4. Click Next.
5. Type your TireMaster customer number and password.
6. Review your contact information, and make changes if needed.
Note: Required information is colored red.
7. Click Next. A summary of the contact and email information is displayed on the Licensing tab.
8. Verify the information is correct. Then click Register. A confirmation message appears.
9. Click OK.
10. Click Finish.