Update to TireMaster 9.4.0

TireMaster 9.4.0 is now available. The following information describes how to update TireMaster servers and workstations. If you need assistance during the update, call 800-891-7437, enter a support request (use the link at support.tiremaster.com), or send an email to portal_tm@asaauto.com.

To download a PDF of the following instructions, click here.

To update to TireMaster 9.4.0, you need to be running the following:

TireMaster 9.3.3

Microsoft® Windows Server® 2016 or newer on your server

Microsoft® Windows® 10 Professional or newer on your workstations

Note: TireMaster 9.4.0 cannot be installed on home editions of the Windows® operating system, Windows® 8, Windows® 7, or Windows XP®.

To update to TireMaster 9.4.0, you need an installer. To locate it, do one of the following:

Access the automatically-deployed installer from the apps shared directory on your TireMaster server.

Download the installer from the TireMaster Support site.

After you locate the installer, update the server. Then update each workstation.

If your TireMaster system is set up to download automatically-deployed installers as part of the nightly backup process, the TireMaster 9.4.0 installer is already available to you.

Typically, installers are placed in one of the following locations:

c:\TireMaster\apps

c:\TMPOS\apps

c:\QDSTM\apps

c:\QDSTM\apps

d:\TireMaster\apps

d:\QDSTM\apps

Note: If your installers are downloaded to a different location, go to that folder instead.

To access automatically-deployed installers

1. Right-click and select File Explorer from the menu that appears.
2. In the Quick Access navigation pane, scroll to This PC.
Note: If File Explorer opened the This PC screen instead, disregard this step.
3. Double-click the letter or icon for the drive that TireMaster is installed in. (Usually, it’s the c: or d: drive.)
4. Double-click the TireMaster, qdstm, or tmpos program folder.
5. Double-click the apps folder, and locate the installer. Depending on which version of TireMaster or Cornerstone you’re running, it will be one of the following:

TMCORP09000000-09040000.exe

TMPOSCS09000000-09040000.exe

TMWin09000000-09040000.exe

TMCORPCS09000000-09040000.exe

TMPOS09000000-09040000.exe

TMWinCS09000000-09040000.exe

You can download the TireMaster installer and save it on your TireMaster server. Before you can download the installer, you need to log on to the TireMaster Support Site with your TireMaster customer number and password. If you no longer have these credentials, call 800-891-7437, enter a support request (use the link at support.tiremaster.com), or send an email to portal_tm@asaauto.com.

To download the TireMaster Installer

1. Close all applications.
2. Log on to support.tiremaster.com.
3. Type your customer number and password, and click Login. The Support Site home page opens.
4. Click Download Programs on the menu. The Download Center page opens.
5. Under Update Files, click the link for the TireMaster installer. Depending on which version of TireMaster or Cornerstone you’re running, it’ll be one of the following:

TireMaster 9.4 Corp

TireMaster 9.4 POS

TireMaster 9.4 Plus

TireMaster Cornerstone 9.4 Corp

TireMaster Cornerstone 9.4 POS

TireMaster Cornerstone 9.4 Plus

Note: You’ll be prompted to save the file and possibly run the installation, depending on your browser.
6. Save the installer on your computer.
Note: Downloading the installer might take several minutes, depending on the speed of your Internet connection.
7. Click Close.
8. Exit the TireMaster Support Site.

Once you’ve finished downloading the installer, you can update the server. For instructions, see Update the TireMaster Server.

Once you’ve located the TireMaster installer in the apps directory or downloaded it from the TireMaster Support site, you can update the server.

To update the server

1. Prepare for the update.
a. Double-click the TM Backup icon on your desktop to back up your TireMaster data.
b. Close all applications on the server, including those in the Windows® System Tray (such as antivirus programs).
c. Log out of TireMaster on all workstations.
2. Retrieve the TireMaster installer.

Go to the apps directory in the TireMaster, qdstm, or tmpos program folder. For more information, see Access the TireMaster Installer.

Go to the directory where you saved the installer you downloaded from the TireMaster Support site.

3. Run the TireMaster update.
a. Right-click the TireMaster 9.4 file, and select Run as administrator. Depending on which version of TireMaster or Cornerstone you’re running it’ll be one of the following:

TMCORP09000000-09040000.exe

TMPOS09000000-09040000.exe

TMWin09000000-09040000.exe

TMCORPCS09000000-09040000.exe

TMPOSCS09000000-09040000.exe

TMWinCS09000000-09040000.exe

   
b. When the confirmation message appears, click Yes. The TireMaster Installation Program screen opens.
c. Click OK. The Search Results screen opens.
d. Select the update location for TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos or d:\tmpos), and click Update. When the update is finished, the TireMaster – Installation Program screen opens.
4. If you want to validate the database now, click Validate. For more information, see Validate TireMaster.
Note: Validation warnings are for your reference only. If the TM Data Validation screen shows errors, you need to correct the errors and run the validation program again.
5. Click Finish. The Registration Wizard opens.
6. Register TireMaster. For more information, see Register TireMaster.
Note: Restart applications that you turned off before the update, such as antivirus programs.

Once you have finished updating the server, update each workstation. For instructions, see Update the TireMaster Workstations.

Once you’ve finished updating the TireMaster server, you can update the workstations. Perform the update on each workstation.

To update workstations

1. Right-click the TireMaster icon on the workstation, and select Run as administrator.
2. Click Yes to continue.
3. Log in to TireMaster. The following message appears: “This workstation needs to run one or more installations, updates, or both. Do you want to run them now?
4. Click Yes. The TireMaster Installation Program screen opens.
5. Click OK. The Search Results screen opens.
6. Select the update location for TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos, or d:\tmpos), and click Update.
7. At the end of the update, click Finish.

TireMaster needs to be validated before you can access several program areas and complete transactions. Perform the validation on the TireMaster server.

If you are using a co-located database in a TireMaster Corporate environment, validate all sites that use the shared database.

To validate TireMaster

1. If you didn’t click Validate at the end of the update, click . Then select TireMaster > Validate TireMaster.
2. Type your user ID and password. Then click OK. The TM Data Validation screen opens.
3. Click Validate. The validation utility displays the status of various TireMaster settings.
4. For a copy of the validation log, click Print.
5. If errors (red) appear on the TM Data Validation screen, check the settings in the applicable program areas and rerun the validation. Resolving warnings (green) is optional.
6. When you can run the validation with no errors, click Exit.

After updating TireMaster, you have six days to register the program. If you do not register, it will expire and you won’t be able to log in. Perform the registration on the server. During the registration, you’ll be asked for your support ID and password. If you don’t have this information, call 800-891-7437, enter a support request (use the link at support.tiremaster.com), or send an email to portal_tm@asaauto.com.

To register TireMaster

1. If the Registration Wizard is not already open, do one of the following:

If you’re not logged in to TireMaster, click . Then select TireMaster > TireMaster Registration.

If you’re already logged in to TireMaster, select Help > Registration.

2. Read the information on the Welcome tab. Then click Next.
3. Read the end-user license agreement. Then select I accept all of the terms of the preceding license agreement.
4. Click Next.
5. Type your TireMaster customer number and password.
6. Review your contact information, and make changes if needed.
Note: Required information is labeled in red text.
7. Click Next. A summary of the contact and email information is displayed on the Licensing tab.
8. Verify the information is correct. Then click Register. A confirmation message appears.
9. Click OK.
10. Click Finish.