Remote Desktop Application

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale	TireMaster Plus	TireMaster Corporate

ASA Support uses the remote desktop application FixMe.IT to establish a direct connection between your computer and the computer of the support analyst who is helping you. The connection allows the support analyst to see your system, making it easier to address your issues and answer your questions.

You can access the FixMe.IT installer from the TireMaster Support web site. Log on to http://support.tiremaster.com and click Support FixMe IT Connection Application on the login page.

Depending on your browser, you’ll be able to click the file name (FixMeitClient.exe) and begin the installation right away or you’ll have to save the installer on your computer first. At the end of the installation, the client ID screen will appear. Give the ID number to the support technician who is assisting you, so he or she can complete the connection.

At the end of the installation, a FixMe.IT client icon is added to the computer’s desktop. During subsequent contact with ASA Support, double-click that icon to retrieve client ID numbers for your support calls.