Update to TireMaster 9.3.3

TireMaster 9.3.3 is now available. This service update resolves issues discovered in the TireMaster 9.3.0 and 9.3.1 releases, and it includes access to the optional SideKick360 integration.

This document describes how to update TireMaster servers and workstations. If you need assistance during the update process, enter a support request with the online support portal, send an email to portal_tm@asaauto.com, or call 800-891-7437.

To update to TireMaster 9.3.3, you need to be running the following:

TireMaster 9.3.1

Microsoft® Windows® 10 Professional or newer

To update to TireMaster 9.3.3, you need an installer. To locate it, do one of the following:

Access the automatically-deployed installer from the tmapps shared directory on your TireMaster server.

Download the installer from the TireMaster Support site.

After you locate the installer, update the server. Then update each workstation.

If your TireMaster system is set up to download automatically-deployed installers as part of the nightly backup process, the TireMaster 9.3.3 installer is already available to you.

Typically, installers are placed in one of the following locations:

c:\TireMaster\tmapps

c:\TMPOS\tmapps

c:\QDSTM\tmapps

c:\QDSTM\tmapps

d:\TireMaster\tmapps

d:\QDSTM\tmapps

Note: If your installers are downloaded to a different location, go to that folder instead.

To access automatically-deployed installers

1. Right-click and select File Explorer from the menu that appears.
2. In the Quick Access navigation pane, scroll to This PC.
Note: If File Explorer opened the This PC screen instead, disregard this step.
3. Double-click the letter or icon for the drive that TireMaster is installed in. (Usually, it’s the c: or d: drive.)
4. Double-click the TireMaster, qdstm, or tmpos program folder.
5. Double-click the tmapps folder, and locate the file tmsp09030000-09030300.exe.

Once you have located the installer, you can update the server. For instructions, see Complete the Server Update.

You can download the TireMaster installer and save it on your TireMaster server. Before you can download the installer, you need to log on to the TireMaster Support Site with your TireMaster customer number and password. If you no longer have these credentials, enter a support request with the online support portal, send an email to portal_tm@asaauto.com, or call 800-891-7437.

To download the TireMaster Installer

1. Close all applications.
2. Log on to http://support.tiremaster.com.
3. Type your customer number and password, and click Login. The Support Site home page opens.
4. Click Download Programs on the menu. The Download Center page opens.
5. Under Update Files, click the link for the TireMaster 9.3.3 service update.
Note: You’ll be prompted to save the file and possibly run the installation, depending on your browser.
6. Save the installer on your computer.
Note: Downloading the installer might take several minutes, depending on the speed of your Internet connection.
7. Click Close.
8. Exit the TireMaster Support Site.

Once you’ve finished downloading the installer, you can update the server. For instructions, see Complete the Server Update.

Once you’ve located the TireMaster installer in the tmapps directory or downloaded it from the TireMaster Support site, you can update the server.

To update the server

1. Prepare for the update.
a. Double-click the TM Backup icon on your desktop to back up your TireMaster data.
b. Close all applications on the server, including those in the Windows® System Tray (such as antivirus programs).
c. Log out of TireMaster on all workstations.
2. Retrieve the TireMaster installer.

Go to the tmapps directory in the TireMaster, qdstm, or tmpos program folder. For more information, see Access an Automatically-Deployed Installer.

Go to the directory where you saved the installer you downloaded from the TireMaster Support site.

3. Run the TireMaster update.
a. Right-click the TireMaster tmsp09030000-09030300.exe, and select Run as administrator.
b. When the confirmation message appears, click Yes. The TireMaster Installation Program screen opens.
c. Click OK. The Search Results screen opens.
d. Select the update location for TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos or d:\tmpos), and click Install. When the update is finished, the TireMaster – Installation Program screen opens.
4. Click Finish.

Once you have finished updating the server, update each workstation. For instructions, see Update the TireMaster Workstations.

Once you’ve finished updating the TireMaster server, you can update the workstations. Perform the update on each workstation.

To update workstations

1. Right-click the TireMaster icon on the workstation, and select Run as administrator.
2. Click Yes to continue.
3. Log in to TireMaster. The following message appears: “This workstation needs to run one or more installations, updates, or both. Do you want to run them now?
4. Click Yes. The TireMaster Installation Program screen opens.
5. Click OK. The Search Results screen opens.
6. Select the update location for TireMaster (usually c:\qdstm, d:\qdstm, c:\tiremaster, d:\tiremaster, c:\tmpos, or d:\tmpos), and click Update. When the update is finished, the TireMaster - Installation Program screen opens.
7. Click Finish.