Information to Include in Support Requests

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale

TireMaster Plus

TireMaster Corporate

When you submit support requests, include the following information:

The version of TireMaster

The Windows operating system version and service pack number

Whether the Remote Desktop Application is installed

Whether you’re experiencing the problem on the server or a workstation

Also describe the area of TireMaster that seems to be affected, and explain precisely what you were doing when you encountered the problem. These extra details can help ASA Support isolate the problem more quickly.

To identify the TireMaster version, select Help > About. When the About screen opens, write down the EXE version information listed on the screen.

For the Windows version and service pack information, type winver in the search field and press Enter. If the search bar isn't visible, right-click and select Search.

When the About Windows screen opens, write down the operating system version and service pack information.