Troubleshooting Tips

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale	TireMaster Plus	TireMaster Corporate

Before you request support, you might be able to resolve some problems on your own. If you are getting error messages from Windows instead of TireMaster, you might simply need to reboot your system. Rebooting can also help if you’re having network problems (that is, problems getting the workstations and server to interact).

When you're troubleshooting, write down or take screen shots of all error messages and any strange behavior by TireMaster. If you have to submit a support request, this information can help the support analysts identify the source of the problem.

If you need to contact Support, having the remote desktop application installed on the server and each workstation allows ASA's support analysts to quickly access your computer to diagnose and resolve problems. For more information, see Remote Desktop Application.