Reversing Credit Card Invoices

Credit card reversals reduce the accounts receivable for the credit card.

To reimburse customers with a credit card reversal

1. Create an invoice with a negative total for a return or trade-in.

2. Enter a negative amount for the credit card on the Invoice Completion screen. The Card Authorization Box appears.

3. Process the credit card manually or automatically with card processing software. For more information, see Completing Credit Card and Debit Card Sales.

4. To complete the invoice, click OK.

Tip: Make sure to give the customer copies of the invoice and the credit card receipt.