Processing ROAs

Processing an ROA includes recording the payment and applying it to a customer’s account balance either now or later.

To process an ROA

1. Click Invoicing. The Open Work Order List appears.

2. Click ROA. The Name Lookup/Entry screen appears.

3. Look up the customer who is making the payment. The Customer Maintenance screen appears. For more information, see Looking Up a Customer.

Tip: To check the customer’s balance, click the Aging tab.

4. Click OK. The ROA/Deposit Complete screen appears.

5. Type the payment amount in the Cash, Check, or Credit/Debit card row and press Enter. For check payments, TireMaster prompts you for a check number.

6. To print a different number of copies, change the number in the # of Copies field.

7. Select or clear the following check boxes as needed:

Direct Deposit if the payment was already put into your bank account.

Note: Typically, only credit card companies make direct deposits, although other customers or vendors might also pay in this manner under special circumstances. For more information, see Recording Payments from Credit Card Companies.

Apply ROA instructs TireMaster to open the customer’s open-item ledger so the payment can be applied.
Flag Old Invoices instructs TireMaster to automatically apply the payment to the oldest invoices first.

Note: Whether this check box is selected by default depends on a control setting. For more information, see ROA Complete - Flag Old Invoices Selected.

8. If you have comments about the payment or recommendations on how it should be applied, type your notes in the Comments field. You can view the comments for an ROA by clicking Notes on the customer’s Open Item Ledger.

9. Click OK. TireMaster prompts you to complete and print the ROA.

10. Click Yes. Then do one of the following:

If the Open Item Ledger appears, go to step 11.
If the Report Window opens, go to step 15.

11. If you want to change which invoices the ROA is applied to, select the A in the invoice’s Apply column and press the space bar. Then type an A in the Apply column for a different invoice.

12. Click OK. TireMaster prompts you to save your changes.

13. Click Yes. TireMaster prompts you to apply the items.

14. If you want to apply the payment to the customer’s balance now, click Yes. To apply it later, click No. The Report Window opens and displays the ROA document.

15. Print the ROA document and close the Report Window.