Unapplying ROAs

If you make a mistake when entering a customer payment, you can unapply an ROA.

To unapply an ROA

1. Look up the customer whose ROA you want to unapply. The Customer Maintenance screen appears. For more information, see Looking Up a Customer.

2. Click the Ledger/History tab.

3. Click Open Item. The Open Item Ledger screen appears.

4. Click Un-Apply. The ROA UnApply screen appears.

5. Select a row for the ROA that you want to unapply.

Note: All of the invoices that an ROA was applied to are assigned an identification number, which is displayed in the Apply Group field.

6. Click OK. A confirmation message appears.

7. Click Yes. The invoices added back to the Open Item Ledger screen.

8. Click OK. TireMaster prompts you to save your changes.

9. Click Yes. TireMaster prompts you to apply the items.

10. Click No. The payment is no longer applied to the customer’s balance.