CARFAXApplications

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale

TireMaster Plus

TireMaster Corporate

TireMaster is integrated with various CARFAX® Service Network applications. If you’re a CARFAX subscriber, you can use TireMaster’s CARFAX Interface to easily retrieve a vehicle’s year, make, and model information and its service history. The CARFAX Interface also gives you the ability to submit repair information from your shop to CARFAX, along with the means to register customers for the myCARFAX service reminder mobile app.

With TireMaster’s integration to the CARFAX® QuickVIN™ application, you can look up a vehicle’s year, make, and model based on its VIN or license plate number. You can retrieve vehicle information in this manner when adding new vehicles or updating existing vehicle records in TireMaster.

To look up vehicle information

1. Begin the process of adding a new vehicle or updating an existing vehicle record. FFor more information, see or .
2. On the Retail Vehicle screen, type one of the following:

The license plate number and state

The VIN

3. Click CARFAX Search. One of the following happens:

If you filled in the license plate number and state, the VIN, year, make, model, and submodel information appears.

If you filled in the VIN, the year, make, model, and submodel information appears.

4. To save the vehicle information, click OK.

The CARFAX Interface is used to submit repair data to CARFAX. That data is used on reports for consumers and the CARFAX Service History Check for service shop technicians. Vehicle data from TireMaster is electronically submitted to CARFAX daily at 2:00 AM.

With TireMaster’s integration to the CARFAX® Service History Check™, you can retrieve service and repair history that CARFAX has collected for a customer’s vehicle. With this information, you can learn about services performed on the vehicle at other shops that also submit repair data to CARFAX.

To look up a vehicle’s CARFAX history

1. Do one of the following:

Look up the customer whose CARFAX vehicle history you want to retrieve. When the Customer Maintenance screen opens, click the Vehicle tab. For more information, see Customer Searches.

Open the work order for the customer whose CARFAX vehicle history you want to retrieve. Then click Vehicle on the Invoice Entry screen.

2. Select the vehicle.
3. Click CARFAX History. The service history opens in another screen.
4. For a hard copy of the CARFAX history, click Print.
5. When you’re done reviewing the CARFAX service history, close all of the open screens.

You can offer to register both new and existing customers for myCARFAX®. This tool is a mobile app that helps you increase customer loyalty and return visits to your shop. Customers who sign up for myCARFAX will receive service reminders and a list of shops they’ve previously visited, including yours. A perk of signing up customers for myCARFAX is that your store is listed as their favorite shop on those service reminders. You must receive verbal authorization from customers to register them for a myCARFAX account.

To register customers for myCARFAX

1. Add a new customer or look up an existing customer. For more information, see Add a Cash Customer, Add an AR Customer, or Customer Searches.
2. On the Customer Maintenance screen, click the Vehicle tab.
3. Do one of the following:

For new vehicles, click Add and retrieve the vehicle information with CARFAX. For more information, see and Retrieve Vehicle Information with CARFAX.

For existing vehicles, select the vehicle you want to register.

4. Click myCARFAX Customer Signup. The myCARFAX Signup screen opens.
5. Type the customer’s email address. If the customer’s contact information includes an email address, it’s already entered for you.
6. To indicate that the customer has given you verbal authorization to sign up for myCARFAX, make sure the check box is selected.
7. Click the myCARFAX Customer Signup icon. A field with a confirmation message appears.
8. Close the myCARFAX Signup screen. If you just added a vehicle, close the Retail Vehicle screen too.

Before you can use the CARFAX Interface, you need to complete a variety of settings that will connect your TireMaster system to CARFAX. If you plan to offer myCARFAX registration to customers, review the end user license agreement for myCARFAX at https://service.carfax.com/csn/csnTerms.

To set up the CARFAX Interface

1. Select Interfaces > Interface Setups. The Interface Setup screen opens.
2. Click CARFAX Interface. The CARFAX Settings screen opens.
3. Enter the following information:

The address for the store web site in the URL field.

The name of the business contact for your store. By default, this field displays the name of the store contact that was entered on the site setup screen. You can change the name, if needed.

The name of the technical contact for your store.

The email address to which correspondence from CARFAX should be sent.

4. Update the location name and contact information if needed.
5. Click Authorize.
Note: The information you entered can be authorized only once. If you need to change the information, contact the CARFAX Service Network Support Team at 888-655-5362 and select option2.
6. If you want to offer myCARFAX registration to customers, accept the myCARFAX end user license agreement. Otherwise, skip this step.
a. Click myCARFAX Authorization. The myCARFAX Signup EULA screen opens.
Note: For the full end user license agreement, visit https://service.carfax.com/csn/csnTerms.
b. Click Accept.
c. Close the myCARFAX sign up screen.
7. Click OK.
8. Close the Interface Setup screen.