Customer Balance Adjustments

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale

TireMaster Plus

TireMaster Corporate

When you need to adjust a customer’s balance, make an AR journal entry. Two examples of when you'd make an AR journal entry include writing off a customer's bad debt and penalizing a customer for writing a nonsufficient funds check.

Note: For information about customer historical and AR ledgers, see Customer Ledger/History Tab.

To adjust a customer’s AR balance

1. Look up the customer whose balance you want to adjust. For more information, see Customer Searches.
2. On the Customer Maintenance screen, click the Ledger/History tab.
3. Click Open Item. The Open Item Ledger opens.
4. Click AR Journal Entry. The Customer Balance Adjustment screen opens.
5. Add the following information:

Select the date on which the adjustment should be applied, along with the discount date and payment due date from the pop-up calendars.

Type a reference for the adjustment if needed.

6. Create the offset entry:
a. Click Add. A journal entry line appears under Offsets.
b. If you use the customer department method, click the Dept# column, press , and select the appropriate department (in TireMaster Plus and TireMaster Corporate).
c. To define the GL account, do one of the following:

For TireMaster Plus and TireMaster Corporate, click the Major column, press , and select an account from the list.

For TireMaster Point of Sale, click the Major column, press , and select the preset account for accounts receivable.

d. Type a description for the entry.
e. Type the amount of the adjustment.
Note: A positive amount increases the customer’s balance. A negative amount reduces the customer’s balance. You can disregard entering a value in the Disc $ field.
7. To finish the adjustment, click OK. A confirmation message appears.
8. Click Yes.

You can apply the adjustment to an invoice or another document right away or later. For more information, see Apply an ROA.