ROAs

This help topic is applicable to the following TireMaster applications:

TireMaster Point of Sale

TireMaster Plus

TireMaster Corporate

An ROA (received on account) is a payment received from a customer who has a charge account. When you process an ROA, you can apply the payment to the customer’s balance immediately, apply the payment later, or leave the payment unapplied.

An ROA decreases a customers balance. In TireMaster Plus and TireMaster Corporate systems, completing an ROA also accomplishes the following:

It decreases (credits) the balance of the general ledger’s AR account.

It increases (debits) the balance of the GL account for your cash till.

Note: When you close the day in TireMaster Plus and TireMaster Corporate, the ROA moves out of the cash till account to the GL account for your bank's checking account.

Processing an ROA includes recording a customer's payment and applying it to the customer’s account balance now or later.

To process an ROA

1. Click Invoicing. The Open Work Order List opens.
2. Click ROA. TireMaster prompts you for the customer's name.
3. Look up the customer, and click OK on the Customer Maintenance screen to continue. For more information, see Customer Searches.
Tip: To check the customer’s balance, click the Aging tab.
4. On the ROA entry screen, type the payment amount in the Cash,Check, or Credit/Debit card row and press Enter. For check payments, TireMaster prompts you for a check number.
5. To print a different number of copies, change the number in the # of Copies field.
6. Select the following check boxes as needed:

Direct Deposit, if the payment was already put into your bank account.

Note: Typically, only credit card companies make direct deposits, although other customers or vendors might also pay in this manner under special circumstances. For more information, see Record a Payment from a Credit Card Company.

Apply ROA, if you want to open the customer’s open item ledger and apply the payment.

Flag Old Invoices, if you want to apply the payment to the oldest invoices first.

Note: Whether this check box is selected by default depends on a system control setting. For more information, see ROA Complete - Flag Old Invoices Selected.
7. Type any notes about the payment (such as recommendations for applying it) in the Comments field.
Note: ROA comments can be accessed from a customer's open item ledger.
8. Finalize the payment.
a. Click OK. TireMaster prompts you to complete and print the ROA.
b. Click Yes. Then do one of the following:

If the Open Item Ledger opens, continue with step 8c.

If the Report Window opens, go to step 9.

c. If you want to apply the ROA to a different invoice, select the letter A for the invoice it's current applied to and press the space bar. Then type an A in the Apply field for another invoice.
In TireMaster Corporate, an ROA entered at a store isn't actually applied to an invoice. In this scenario, you’re suggesting that users at the corporate site apply the payment to a specific invoice.
d. Click OK. TireMaster prompts you to save your changes.
e. Click Yes. TireMaster prompts you to apply the items.
f. To apply the payment to the customer's balance now, click Yes. To apply it later, click No. The Report Window opens and displays the ROA document.
9. Print the ROA document and close the Report Window.

If you have an ROA that was not applied to any invoices, you can apply the ROA manually in the customer’s open item ledger.

To apply an ROA

1. Look up the customer whose ROA you want to apply. For more information, see Customer Searches.
2. When the Customer Maintenance screen opens, click the Ledger/History tab.
3. Click Open Item. The Open Item Ledger screen opens.
4. To sort items on the screen, select Invoice or Due Date.
5. To see if any comments about an ROA were entered when it was processed, select the ROA and click Notes.
6. Type the letter A in the Apply field for the ROA you want to apply.
7. Do the following for each invoice to which you want to apply the ROA:
a. Type the letter A in the Apply field.
If you’re entering the ROA at a store in TireMaster Corporate, you won’t actually apply the payment to an invoice. You’re suggesting that users at the corporate site apply the payment to a specific invoice instead.
b. Change the amount in the Pay field if needed.
Note: Although the amount in the Pay field is automatically filled in when you mark an item with an A, you can change it. The remaining balance of the payment, if any, is displayed in the Unapplied Amt field.
8. Click OK. TireMaster prompts you to save your changes.
9. Click Yes. TireMaster prompts you to apply the items.
10. To apply the payment to the customer’s balance, click Yes.

If you make a mistake when entering a customer payment, you can unapply the ROA.

To unapply an ROA

1. Look up the customer whose ROA you want to unapply. For more information, see Customer Searches.
2. When the Customer Maintenance screen opens, click the Ledger/History tab.
3. Click Open Item. The Open Item Ledger screen opens.
4. Click Un-Apply. The ROA UnApply screen opens.
5.
6. Select a row for the ROA you want to unapply.
Note: All of the invoices that an ROA was applied to are assigned an identification number, which is displayed in the Apply Group field.
7. Click OK. A confirmation message appears.
8. Click Yes. The invoices are added back to the Open Item Ledger.
9. Click OK. TireMaster prompts you to save your changes.
10. Click Yes. TireMaster prompts you to apply the items.
11. Click No. The payment is no longer applied to the customer’s balance.