Goodyear Tire-HQ Interface

To use the Goodyear Tire-HQ Interface, you need the following:

TireMaster 9.3.0 or newer installed on your computers

A Goodyear Tire-HQ account

Access to the Tire-HQ web site

Installing the Goodyear Tire-HQ Interface is a two-step process. First do one of the following to locate the installation program:

Access the automatically-deployed installer(s) from the apps directory.

Download the installer(s) from the TireMaster Support site.

Once you’ve located the installer, complete the installation. Install the interface on the TireMaster server and any workstations that are used to submit claims to Goodyear.

Before you can use the Goodyear Tire-HQ Interface, some configuration is needed to ensure that TireMaster and Tire-HQ can communicate with each other. Whether you need to complete all of the settings depends on if you’re a new user of the interface or an existing user who has updated it.

Creating delivery receipts for Goodyear accounts is similar to creating invoices for non-Goodyear customers. In addition to gathering the information needed for a normal invoice, you must also provide specific account information required by Goodyear. The required information varies depending on the customer and account type.

To create a Goodyear delivery receipt

1.

In TireMaster, start a work order for a customer with a Goodyear account.

2.

Add items (tires, parts, services, or repairs) that are covered under the customer’s agreement with Goodyear. Each item must be assigned a Goodyear product ID.

3.

If work on the vehicle is not done, click Work Order. If you’re ready to finalize the sale, click Complete instead. The Goodyear Additional Information screen (also referred to as the requirements screen) opens.

4.

Fill in all required fields, following the guidelines below, along with any optional fields:

Required fields are marked with an asterisk (*) and red text. The required information that you enter is displayed in the Comments field on both the Work Order and Invoice Completion screens.

Some fields have special formatting requirements. To see the format (called a mask) required for a field, click the field and press . If a field does not require special formatting, the following message appears: “No Primary Mask for this Field.”

5.

Select the vehicle type from the drop-down.

6.

Click Ship-to and update the address if needed.

7.

If the sale type is not A (national account) or B (government local invoice), select one of the following check boxes. Selecting a check box updates the document type displayed in the upper-right corner of the screen.

For sale type C, select Local Price Support.

For sale type D, select State Gov Delivery.

For sale type E, select Fed Gov Delivery.

For sale type F, select Purchase and Resale.

For sale type H, select Direct Dealer. The Four Tires Now check box appears. If the customer participates in Goodyear’s Preferred Fleet program, make sure the Four Tires Now check box is selected, and type the customer’s authorization number in the Four Tires Now Call # field.

For sale type I, select Military Exchange.

8.

For government-support invoices, select State, Federal, or Federal Exempt. These options are on screen only when they’re required for the customer.

9.

Make sure each item being sold has information in the Goodyear ID and Goodyear Description columns. If these columns are blank for an item, you need to do one of the following:

Select the correct product ID and description from a list of inventory items. For more information, see Update Goodyear Product ID Numbers and Descriptions.

Exclude the item from the claim. For more information, see Exclude Items from Delivery Receipts.

10.

Exit the work order or complete the invoice.

To exit the work order, click Save/Continue. The Work Order screen opens, and you can print an updated copy of the work order if needed.

To complete the invoice, click OK. When the Invoice Completion screen opens, type the claim number for the memo in the Ref field. This number will be displayed in the Claim field on the National Credits screen. When the invoice is completed, the expected credit posts to the general ledger and is shown on the reconciliation screen.

When a Goodyear account customer returns a defective tire, you can sell a replacement at an adjusted price. During the adjustment-sale process, you need to add information about the adjusted item to the delivery receipt.

To handle an adjustment for a Goodyear account customer

1.

In TireMaster, start a work order for a customer with a Goodyear account.

2.

For each tire being adjusted, complete the following steps.

a.

Add the replacement tire to the work order.

b.

Make sure the line for the replacement tire is selected, and click Adjust. A list of reconciliation codes appears.

c.

Select the code for Goodyear, and click OK. TireMaster prompts you for a claim number.

d.

Type the claim number and click OK. TireMaster reminds you to change the price of the adjusted item.

e.

Click OK to close the message. The row for the replacement tire turns yellow.

3.

Delete add-on items from the work order if needed.

4.

If work on the vehicle is not done, click Work Order. If you’re ready to finalize the sale, click Complete instead. The Goodyear Additional Information screen (also referred to as the requirements screen) opens, with the document type S displayed in the upper-right corner.

5.

If you need to update the ship-to information, click Ship-to and make changes as needed.

6.

For each tire being adjusted, add the information Goodyear requires to process the adjustment.

a.

Select an adjusted tire, and click Detail/Edit. The Detail Line Information screen opens.

b.

Make sure there are entries in all of the required (red) fields.

c.

Click OK.

7.

Exit the work order or complete the invoice.

To exit the work order, click Save/Continue. The Work Order screen opens, and you can print an updated copy of the work order if needed.

To complete the invoice, click OK. When the Invoice Completion screen opens, type the claim number for the memo in the Ref field. This number will be displayed in the Claim field on the National Credits screen. When the invoice is completed, the expected credit posts to the general ledger and is shown on the reconciliation screen.

If you prefer to send printed credit memos to Goodyear and process the resulting credits in Goodyear manually, click Skip Electronic Submission instead.

If the vendor part numbers for your Goodyear items in TireMaster don’t match the product IDs used by Goodyear, you need to update those settings before you can complete delivery receipts for Goodyear national account and government support customers. Updating these settings at point of sale also updates the entries in the Vendor Part # and Description fields for the items in Inventory Maintenance.

To update an item’s Goodyear product ID and description

1.

On the Goodyear Additional Information screen, select an item and click Detail/Edit. The Detail Line Information screen opens.

2.

Click Product ID. The Product Selection screen opens.

3.

Locate the matching item, using one of the following methods:

Scroll down the list.

Type the product code, description, or group and click Find. To move further down the list, click Next as often as needed.

4.

Select the product ID and description, and click OK.

5.

To save your changes, click OK on the Detail Line Information screen. A confirmation message appears.

6.

If you want to change the item’s vendor part number in TireMaster, click Yes. Then click OK again.

7.

To implement the description changes, click Reset Line Items.

You can exclude items from Goodyear delivery receipts at point of sale.

To exclude an item from a delivery receipt

1.

On the Goodyear Additional Information screen, select an item and click Detail/Edit. The Detail Line Information screen opens.

2.

Select the Exclude Item check box.

3.

Click OK. The Goodyear description is changed to --Excluded-- on the Goodyear Additional Information screen.

Delivery receipts are submitted to Goodyear via an automatic process that runs on your TireMaster system at 2:00 a.m. and 2:00 p.m. daily. If you need to submit delivery receipts between those times, you can send them manually.

To manually submit delivery receipts to Goodyear

1.

If the Goodyear Reconcile Screen isn’t already open, do the following:

a.

Select Vendors > National Accounts.

b.

Select the Goodyear reconciliation code and click Recon.

c.

When the reconciliation prompt appears, click ElectronicReconciliation.

2.

To display only unsent delivery receipts, select Un-Sent.

3.

Do the following as needed:

To submit all of the delivery receipts, click Submit All DR.

To submit an individual delivery receipt, select it. Then click Submit DR.

Credits from Goodyear are received during an automatic process that runs on your TireMaster server at 2:00 a.m. and 2:00 p.m. daily. Once the credits are received, you can load them into the Goodyear reconciliation screen for processing.

To process Goodyear credits

1.

If the Goodyear Reconcile Screen isn’t already open, do the following:

a.

Select Vendors > National Accounts.

b.

Select the Goodyear reconciliation code and click Recon.

c.

When the reconciliation prompt appears, click ElectronicReconciliation.

2.

Click Apply Reconcile. The status of all claims that have been processed by Goodyear changes to Complete. The interface also inserts a memo number, credit date, credit amount, and handling fee for each of the credits you are reconciling.

3.

To process the credits marked Complete, click Process Credits.

In some cases, Goodyear might reject delivery receipts and return them without credit. You can modify rejected delivery receipts and resubmit them.

To reprocess rejected delivery receipts

1.

If the Goodyear Reconcile Screen isn’t already open, do the following:

a.

Select Vendors > National Accounts.

b.

Select the Goodyear reconciliation code and click Recon.

c.

When the reconciliation prompt appears, click Electronic Reconciliation.

2.

To research a rejected claim, select the claim and click Modify Line.

3.

Make sure that all required fields are filled in correctly.

4.

Check optional fields to make sure they are filled in correctly.

5.

Make sure your items are associated with the correct Goodyear product IDs. If not, select an item, and click Detail/Edit. Then reassign the Goodyear product ID. For more information, see Update Goodyear Product ID Numbers and Descriptions.

6.

Click Change Status, and then click Un-Sent. The status of the selected item changes back to the status Un-Sent.

7.

Select the claim you want to resubmit, and click Submit DR.

Goodyear uses Tire-HQ to send various types of invoices to you. With the Goodyear Tire-HQ Interface, you can enter these invoices in TireMaster to post charges and credits to the general ledger.

To process miscellaneous invoices

1.

If the Goodyear Reconcile Screen isn’t already open, do the following:

a.

Select Vendors > National Accounts.

b.

Select the Goodyear reconciliation code and click Recon.

c.

When the reconciliation prompt appears, click Electronic Reconciliation.

2.

Click Other Invoices. The Goodyear Other Invoices screen opens.

3.

Select the type of invoices displayed on the screen.

a.

Click Select List. The Invoice Selection screen opens.

b.

Select the check boxes for the types invoices you want to view:

To limit invoices to those from a specific date range, select the Date Range check box. Then enter the dates.

Indicate whether to display unposted, posted, or all invoices.

4.

Click OK to return to the Goodyear Other Invoices screen.

5.

Print a list of invoices:

For a detailed invoice list, click Print Detail List.

For a summary, click Print Summary List.

6.

To post invoices to the general ledger, do one of the following:

To post a single invoice, select it, and click Post.

To post all invoices, click Post All.

7.

When you’re finished processing invoices, close the Goodyear Other Invoices screen.

Information about customers who have Goodyear accounts is added to the TireMaster database via the Goodyear data synchronization. This synchronization occurs automatically at 2:00 a.m. and 2:00 p.m. daily, or you can manually run the synchronization at any time.

To manually synchronize Goodyear customer data

1.

Open the Goodyear setup screen.

a.

Select Vendors > National Accounts . The reconciliation code list opens.

a.

Select the Goodyear reconciliation code, and click Recon.

2.

When the reconciliation prompt appears, click Electronic Reconciliation. The Goodyear Reconcile screen opens.

3.

Click Sync GY Data.

4.

When the synchronization is finished, close the open screens.

5.

Close the open screens.

When Goodyear adds items to its product line and updates existing items, you can retrieve information about the changes by loading a file from Tire-HQ into your TireMaster system. Loading the file updates existing items automatically based on inventory update settings defined for the Tire-HQ Interface.

New items produced by Goodyear need to be added to TireMaster manually. To identify new items (and changes made to inventory), generate the Goodyear inventory reports after loading the file. For more information, see Generate a Goodyear Inventory Report and Generate a Goodyear Inventory Update Report.

To update Goodyear inventory

1.

Log on to the Tire-HQ web site, and choose the TPP dataset file you want to download. When you download the file, save it in the Goodyear\Input subdirectory of the TireMaster program folder.

2.

Open the Goodyear Interface screen.

a.

Right-click , and select File Explorer from the menu that appears.

b.

In the Quick Access navigation pane, scroll to This PC.

c.

Double-click the letter or icon for the drive that TireMaster is installed in. (Usually, it’s the c: or d: drive.)

d.

Double-click the TireMaster, qdstm, or tmpos program folder.

e.

Double-click GoodyearIO, and log in with your TireMaster user name and password.

3.

Click Load Input File.

4.

When the file is done loading, click OK to close the message.

5.

To generate a new inventory report, an inventory update report, or both, click the applicable report button (optional). These reports can also be generated from the TireMaster Report List.

6.

Close the Goodyear Interface screen.

When Goodyear dataset files are loaded into your TireMaster system, items are updated based on settings defined for the interface. During the Tire-HQ Interface setup process, ASA Professional Services defined those settings for you. However, you can change them as often as needed.

To change the Goodyear inventory update settings

1.

Open the Goodyear setup screen. You can access the setup screen when you’re getting ready to load the TPP file for updating Goodyear items or during the process of reconciling Goodyear credits.

Depending on which screen is open, do one of the following:

On the Goodyear Interface screen, click Setup.

On the Goodyear reconciliation screen, click Setup.

2.

Select the Update Inventory check box. Then select one or more of the following items to update:

Description

Base Price

Excise Tax

Weight

3.

Click OK.

The Goodyear Tire-HQ Interface includes three reports to help you manage your Goodyear customers and inventory.

When issues with customer requirements and data transmission occur, the following tools can be used to investigate the cause of those problems. These tools are available for use by you and TireMaster Support.